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Agentpoint continually strives to improve the quality of service it offers to keep up with your business needs. As a result of feedback received from you we have implemented a new support product enabling Agentpoint to address our client’s needs more efficiently.
In 2014, Agentpoint is launching a Platinum Support Package available to all Agentpoint clients.
Platinum ongoing support is designed for clients who would like a more intimate dedicated system for support, training and updates for their Agentpoint products.
Platinum Support offers the following extra services to Agentpoint basic support:
Platinum Ongoing Support (Cost: $190 + GST per month)
| Product | Standard Support | Platinum Support |
|---|---|---|
| Ticket Support | ||
| Phone Support | ||
| Emergency Support (AH) | ||
| Technical Telephone Support | ||
| Technical Account Manager | ||
| Quicker Resolution Times | ||
| Additional Training | ||
| * Additional Site Updates |
Account Managers
You will be assigned to account managers who will be responsible for all support concerns you have. You will have direct access to contact them via a private helpdesk email and telephone number during business hours. They will know the finer details of your products and can quickly provide answers to your questions.
High Priority Support
Platinum support clients have a specific team of developers and designers assigned to their needs. This means your requests will be actioned more timely than requests sent into our standard support department.
Website Updates/Upgrades
Your account managers will handle website upgrades or adjustments you require. They will look after any quotes that need to be prepared and will project manage the implementation of these changes.
Outside Business Hours Emergencies
We have a 24 hour emergency redirection for after hours support. Your call will be directed to a dedicated after hours support person who will either assist where why can or contact your allocated account manager for further assistance.
This product is very flexible, no contracts or expectations and can be opted out at your convenience with 28 days written notification
Site updates less than 15 minutes are included in support costs.