Welcome to our terms and fee schedule page. This sets out our fees for the website services we provide so that we are clear on what fees we charge and the terms under which we charge them.
If you have any questions please fill in our contact from and we will get back to you as soon as possible.
Website Hosting
Agentpoint provide dedicated hosting for all of our real estate agent and non real estate websites. Agentpoint deploy a number of servers both in Australia and the United States.
We offer a 99.9% up-time guarantee on a month to month basis for all of our website hosting. Enforced downtime may be required for servicing, upgrading and maintenance on these servers and this normally falls within the acceptable range.
We have simple fee structures for all clients to make it easy to understand. All fees are per month per office/website
| Service | Description | Price | Per |
|---|---|---|---|
| Website Hosting | Hosting of website | $30.00 | Per Month Per Office |
| Website Hosting & Support | Email and telephone support, along with Wordpress upgrades and minor website updates. | $100.00 | Per Month Per Office |
Zoo Property Subscription
Zoo Property is the property listing system our clients use to manage their property listings. It is compulsory that all clients who have a real estate website with Agentpoint also need to have at a minimum the basic Zoo Property subscription.
| Service | Description | Price | Per |
|---|---|---|---|
| Zoo Property Limited | Zoo Property subscription including use of system and imports of data. | $30.00 | Per Month Per Office |
| Zoo Property Unlimited | Zoo Property subscription including use of system and imports of data and unlimited exports of data | $100.00 | Per Month Per Office |
| Zoo Property Unlimited + Vendor Access | Zoo Property subscription including use of system and imports of data and unlimited exports of data + vendor access to add/manage properties | $425.00 | Per Month Per Office |
Agentpoint Products
Agentpoint have a number of products which have been developed to provide clients with an enhanced online marketing solution. At present these include:
- Mobile Phone Websites
- iPad & Tablet Websites
- Facebook Applications
Annual hosting fees are invoiced during September each year for the forthcoming year. If you decide to stoppaying your annual hosting fees then your Agentpoint product will be cancelled.
| Service | Description | Price | Per |
|---|---|---|---|
| Mobile Phone Website | Website to render in a mobile phone | $650.00 | Setup |
| iPad Website | Website to render in an iPad | $650.00 | Setup |
| Facebook Applications | Website to render in facebook | $650.00 | Setup |
| Annual Hosting | Website hosting, support, maintenance and data management. | $300.00 | Annum |
Email Hosting
Our email hosting is provided by Netregistry and we offer two types of services. The first is a non supported version where we provide access to the systems for managing your email and give you access to Netregistry’s support documentation. This will be more than suffice for most customers as it is very easy to understand.
You are supplied with a setup email with your login details on signup. Please keep this in a secure location. You can login at the following locations.
Email Management: theconsole.netregistry.com.au
Webmail Login: You can login to read your mail at webmail.netregistry.com.au
| Service | Description | Price | Per |
|---|---|---|---|
| Email Hosting | Unlimited Email Addresses with Web based Netregistry Support | $100.00 | Annum |
| Email Hosting Supported | Unlimited Email Addresses with Web based Netregistry Support | $200.00 | Annum |
| Overdue Invoices | % Monthly Fee for invoices Overdue. Calculated monthly. | 2% | % |
Support & Maintenance
Agentpoint routinely provides maintenance and upgrades on all websites we host on our dedicated servers. If you have a support arrangement in placed with your website hosting then we will perform minor updates to your website or bug fixes
For larger updates, or clients who do not have a support agreement in place, or who are hosting their website on a non Agentpoint server then updates/maintenance can be performed at the following rates.
Our warranty for support and maintenance is limited to websites that are hosted on our server. As soon a site is moved away from our server (our controlled hosting environment) then we do not provide warranty or hold any responsibility to maintain the website. If your site is hosted on our server and you allow 3rd parties access via FTP or WordPress Admin rights then Agentpoint also is not liable to maintain the website nor guarantee the warranty of the code regardless of whether you have an existing support subscription with Agentpoint.
As we build all sites in the WordPress content management system means we do not own WordPress as it is an open source technology. This means we can’t guarantee your website will not be affected by hackers or 3rd malicious code. As part of our support and maintenance agreement with you we will remove any malicious code but are not liable for any damages this may cause your business.
If you do not have a support package with Agentpoint then we can provide adhoc support as per the rates below:
| Service | Description | Price | Per |
|---|---|---|---|
| Design | Graphic Design Fees | $125.00 | Per Hour |
| Development | Software Development Fees | $125.00 | Per Hour |
| Consulting | Providing Advice or Web Consulting | $125.00 | Per Hour |
| Overdue Invoices | % Monthly Fee for invoices Overdue | 2% | % Calculated Monthly |
FTP Access
From time to time we may grant limited FTP access to any clients files hosted on our servers to 3rd party or in house developers. However we reserve the right to deny any requests and any granted requests will automatically null and void any warranties in relation to accessed directories.
Training
All clients who purchase or subscribe to an Agentpoint product are entitled to receive training for a maximum of 1 hour. Training will be performed remotely via a telephone conference at a time agreed to between the client and our training consultant. Further training can be purchased at a rate of $125 + GST per hour.
We also have a Knowledge Base available to all clients that includes useful Q&As.
Domain Names
Agentpoint provide domain names services for the majority of our clients. This includes maintaining domain names are kept up to date by paying for renewals etc in a timely manner. If we manage your domain names we automatically pay for these domain names within 30 days of renewal. If for any reason you do not want us to make these payments and to have your domain name lapse it is your responsibility to inform us by email.
Domain Name Re-directions
If you wish to have domain names re-direct to websites we can set this up for you for a nominal monthly fee.
| Service | Description | Price | Per |
|---|---|---|---|
| Domain Name | Registration and re-registration fees | $90.00 | Per Annum |
| Domain Name Re-Directs | Domain name is setup and re-directed to another service | $10.00 | Per Month |
| Domain Sub-Domains | Creation and hosting of sub domains | $10.00 | Per Month |
| Overdue Invoices | % Monthly Fee for invoices Overdue | 2% | % Calculated Monthly |
Use of Agentpoint.com.au
Access to and use of ‘Agentpoint.com.au’ and any of our products or services both within the Australia and internationally is provided by Agentpoint Pty Ltd (‘Agentpoint’) on the following terms:
1. By using Agentpoint you agree to be bound by these terms, which shall take effect immediately on your first use of Agentpoint.com.au. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to Agentpoint.com.au.
2. Agentpoint may change these terms from time to time and so you should check these terms regularly. Your continued use of Agentpoint.com.au will be deemed acceptance of the updated or amended terms. If there is any conflict between these terms and specific local terms appearing elsewhere on Agentpoint.com.au then the latter shall prevail.
3. You agree to use Agentpoint.com.au only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Agentpoint.com.au.
Intellectual Property
All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on Agentpoint and all content (including all applications) located on the site or any other software or service provided by Agentpoint shall remain vested in Agentpoint or its licensor’s (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Agentpoint software in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Agentpoint software except for your own personal, non-commercial use. Any other use of Agentpoint software requires the prior written permission of Agentpoint.
Plug-ins
All plugins designed and developed by Agentpoint are owned 100% by Agentpoint unless otherwise stipulated in writing signed by all Directors of Agentpoint and cannot be used for any other purpose other than connecting to Agentpoint services. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Agentpoint software in any way without express permission in writing by a Director of Agentpoint. This will be a breach of our terms and conditions and copyright.
Accounts
All accounts are due within 7 days of invoice.
The invoices are considered to be accepted by the debtor unless they are protested by means of a registered letter within 7 days following the invoice date. No protests or complaints whatsoever shall be honoured after this period. For an invoice you decide to protest you are still required to pay the invoice within our payment terms. Once an Agreement is reached in regard to the protest you will be reimbursed for amounts agreed to.
You are responsible for keeping your accounts up to date. If your account falls overdue, then you will be subject to our Account Suspension Policy as outline below.
Database and File Recovery
You can at anytime request that you receive your website theme files and WordPress Database post and page entries from Agentpoint Pty Ltd. There will be a fee assigned to the collection and distribution of these files. All associated fees must be paid in full before we send any files. You must also have no outstanding fees to Agentpoint Pty Ltd or the request will be denied until all arrears are up to date. The files will be delivered in Zip Format. We are not responsible for training and help with using/implementing these files or integrating these files into any new environment. If help is requested then a fee of $125 per hour in a minimum of 30 minute blocks will be also charged and a valid credit card must be produced in advance. We also reserve the right to refuse this request for help.
On certain occasions there may be an agreement in place (via writing) whereby a client has the right to receive all plugin files which power the website. If this is the case then these files will also be included in the Zip File.
Website IP & Ownership
Agentpoint owns the IP to all products we offer. On certain occasions we will provide joint ownership of the IP and technology used for a website product. This must be agreed to in writing and only is limited to the technology located in that WordPress install. Products that are excluded from joint ownership include any multi media products and Zoo Property.
Direct Debits = Credit Card Payments
You may enter into a more flexible arrangement of payments at the discretion of the directors of Agentpoint. Monthly fee arrangements must be paid by direct deposit or credit card and all fees associated with these payments will be billed to the client.
Termination of Agreement
Either party can end their Agreement by providing 28 days written notice (via email) that they’d like to terminate this Agreement. Your Agreement will be terminated when you receive a reply back from our office indicating we have received and are aware of your intentions to leave. If a reply is not received then we encourage you to telephone our office to make sure we have received your email. All sums due to Agentpoint shall become payable in full when termination takes effect.
Adjustments of Agreement
You are allowed to change your package or Agreement with Agentpoint as needed. You must advise in writing before the end of the month that you would like to change your package for the proceeding month. After you have received confirmation from Agentpoint Accounts that this adjustment is valid and we agree to it, then from the next month it will be valid.
Use of your Property & Team Member Data
Property and team member data you enter into your website or Zoo Property may be displayed on Agentpoint controlled products in an effort to increase the marketing exposure for your property listings and staff profiles. Under no circumstances will this data be sold to 3rd parties and at your request it can be removed from a product. At present the products where your data may be displayed include:
- www.land.com.au
- www.propertypoint.com.au
- www.househunter.com.au
- www.zipzoomer.com
News & Updates
We keep real estate agents who use any of our technology informed about our latest deployments in technology along with the latest in real estate industry online news by automatically subscribing them to our news services including www.buisness2.com.au and www.zooproperty.com. Agents can unsubscribe at any time by clicking the unsubscribe feature at the bottom of any subscription emails.
Account Suspension Policy
Agentpoint reserves the right to suspend your hosting, support, subscriptions, services and products with Agentpoint if your account is more than 14 days overdue.
Part Suspension
Your account will be placed in part suspension automatically and with out notice once it reaches 14 days overdue.
This means that:
- All telephone and email support has been disabled.
- Ceased any adjustments or new development work we are completing on your behalf
- Your access to Zoo Property/Agentpoint has been suspended meaning you can not update your property listings.
Full Suspension
You will be provided with 7 days written notice via email that your account will be fully suspended. If your account is suspended then all services and products provided by Agentpoint will be placed permanently on hold, meaning:
- Your website will show an Under Maintenance placeholder when the site loads
- Your listings will not be exported to your website or any third party portals
If your account with Agentpoint has been fully suspended then there is a $200 + GST reactivation fee. Your account will only be activated again once all outstanding invoices you have with Agentpoint (including the reactivation fee) have been settled.
While your account is suspended you are still liable for any existing ongoing hosting, support and subscription fees charged by Agentpoint.
